Responding Effectively to 911 TTY Calls (Complete Training Package)

Comprehensive training package to enable 9-1-1 telecommunicators to successfully handle emergency TTY calls.

This unique and innovative training package designed for 9-1-1 personnel who have not had in-depth experience in interacting with people who have hearing and speech impairments, especially during emergencies. The goal of the training package is to enable 9-1-1 telecommunicators to successfully handle emergency TTY calls. The development of the package was funded by the U.S. Department of Education.

The complete training package contains

58-minute Training DVD (buy separately here)
Trainer’s Guide with Resource Manual
Training Participant Workbooks (5) (buy separately here)
Certificates of Completion (5)
Hot Sheet of Critical Information
Interactive TTY Emergency Call Simulation Software (buy separately here)
Information Collection Sheets (20)

The training has been divided into four segments which are reflected in the videotape and print materials

Who are the Deaf and Hard of Hearing? 
How to Use a TTY
Understanding Language Differences
Responding to Emergencies

Training can be implemented using an in-house trainer, an IDRT trainer, or by participants themselves. The trainer has the flexibility of using the training package in its entirety at a single session, using each segment in separate training sessions, or integrating it into a 9-1-1 training program already in use.

SKU: 911TTY