Over time, changes in the macOS operating system and other applications would eventually render ZoomText Mac and ZoomText CamReader inoperable. It appears that this time has come. Reports from customers and our own internal testing has confirmed that ZoomText Mac does not run in the new macOS “Mojave” that Apple released on September 24th. When attempting to start ZoomText Mac in Mojave, the following message is displayed: “Warning: Unable to communicate with ZoomText magnification service, retrying. Press close to shut down ZoomText.”
We have done some investigating to see if a workaround for this problem might exist. Our efforts have come up empty handed. So for now, we can only suggest the following two known options:
1) Do not install the macOS Mojave upgrade so that you can continue running ZoomText Mac.
2) Install the macOS Mojave upgrade and use the Accessibility features that are built into macOS—re: Zoom and VoiceOver.
Please share this information with your team and notify affected customers of this issue and these two options. The Mohave upgrade does not install automatically, so hopefully we can inform the majority of users in advance of installing the upgrade and avoid this unexpected and disappointing outcome.
ZoomText Mac is a powerful computer access solution designed for the visually impaired. Through a combination of magnification, reading tools, as well as enhancements to colors, pointers and cursors, using your Mac is fun and enjoyable, even when you have a visual impairment. Now you will be able to see everything on your Mac, providing you with complete access to applications, documents, email and the Internet.
ZoomText Mac is designed for users of all ages and skill levels. With a precise mix of power and simplicity, ZoomText Mac provides total independence at home, school and in the workplace.
Please note that the following prices are for single-user versions, for use in the US and Canada only.
Magnification software for the vision impaired. Available for OS X 10.9 and higher.
SKU: ZoomText Mac - Download only
NOTE: Canadian sales only