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Shipping fees are the responsibility of the Customer and are non-refundable and charged at the time of order.
We do not ship orders to P.O. Boxes.
We ship 2-3 times a week.
Tracking number emailed to your email provided.
Overseas shipments are UPS/DHL only; and payment is required with your Order.
Special Needs Computer Solutions is not responsible for any customs and taxes applied to your order.
All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Note: It is important for you to immediately inspect freight shipments for damage and to note this on receiving paperwork. Call us immediately if your product arrives with shipping damage. See Damages below.
UPS, Canada Post. Desks and larger shipments may ship via a freight carrier.
Adult Signature required for all shipments unless you email us requesting for the carrier not to secure a signature when delivering. You are 100% responsible for your shipment.
All orders are processed within 2-10 business days (contingent upon stock).
Our shipping schedule is 2 - 3 times a week. Tracking number is send to the email provided.
This might be delayed because of Brokerage and Customs, or Courier delays that is beyond our control.
If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Courier delivery delays can occasionally occur.
We do not ship to Post Office boxes.
Address registered with your Credit Card - Exemption: Government Agencies, Corporations.
Require a Loading Dock.
There might be extra fees for: 1) Lift gate (lowers the product to the ground); 2) Inside delivery; Residential (if available).
Special Needs Computer Solutions is not liable for any products damaged or lost during shipping.
1. Examine the contents immediately
2. Take pictures
3. Retain all packing
4. Contact Special Needs Computers at firstname.lastname@example.org and 1-877-724-4922
PLEASE NOTE: Failure to do so may result in your product damages not being covered by the courier.
UPS Claims: Package Receivers can use our online submission process to report package damage. An inspection by a UPS representative may be required. You also have the option to submit photo documentation along with your claim. UPS Canada Claims Support: https://www.ups.com/ca/en/help-center/claims-support.page
FedEx Canada Claims: File a claim for FedEx Express® or FedEx Ground® shipments. Filing is fast and easy. https://www.fedex.com/en-ca/contact-us/claims.html
Canada Post Claims: The parcel I sent arrived damaged. How do I report it? https://www.canadapost.ca/web/en/kb/details.page?article=what_to_do_if_the_pa&cattype=kb&cat=sending&subcat=issues
In order to deliver your products timely, a flat handling charge of $30 is applied to all Overseas Orders.
Special handling charges are in addition to applicable shipping rates.
Prior to submitting your payment information, you will have the opportunity to review the applicable shipping and handling charges.&o.e.