Domestic & International Shipping Policy

Shipping fees are the responsibility of the Customer and are non-refundable and charged at the time of order.
We do not ship orders to P.O. Boxes.
We ship 2-3 times a week.
Tracking number emailed to your email provided.
Overseas shipments are UPS/DHL only; and payment is required with your Order.
Special Needs Computer Solutions is not responsible for any customs and taxes applied to your order.
All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Note: It is important for you to immediately inspect freight shipments for damage and to note this on receiving paperwork. Call us immediately if your product arrives with shipping damage. See Damages below.

NOTE:

All shipments must be thoroughly inspected for any sign of damage BEFORE signing the carrier's freight bill. The driver is required to wait during your inspection. If there is damage, note the damage on the carriers delivery receipt and be specific. Examples: Desk top damaged, corner is crushed or one box damaged subject to inspection. Hold all damaged goods and their packaging material for inspection. If you have the ability to photograph the transit damage please do so immediate and email it to us. Damage must be reported to us within 48 hours of receipt.

By signing the carrier's freight bill, without any notations of damage, you are agreeing the shipment was delivered in good condition. We have no recourse to file a freight damage claim once the shipment was signed for as received in good condition.

Carriers we support

UPS, Canada Post. Desks and larger shipments may ship via a freight carrier.

Shipment Signature

Adult Signature required for all shipments unless you email us requesting for the carrier not to secure a signature when delivering. You are 100% responsible for your shipment.

Shipment processing time

All orders are processed within 2-10 business days (contingent upon stock and availability).
Our shipping schedule is 2 - 3 times a week. Tracking number is send to the email provided.
This might be delayed because of Suppliers, Brokerage and Customs, or Courier delays that is beyond our control.
If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Courier delivery delays can occasionally occur.

Shipping Addresses

We do not ship to Post Office boxes.
Address registered with your Credit Card - Exemption: Government Agencies, Corporations.

Order Tracking

Freight shipments for desks and larger items

Require a Loading Dock.
There might be extra fees for: 1) Lift gate (lowers the product to the ground); 2) Inside delivery; Residential (if available).

Damages

Special Needs Computer Solutions is not liable for any products damaged or lost during shipping.

If damage or potential damage is found upon receipt of your Order:

1. Examine the contents immediately
2. Take pictures
3. Retain all packing
4. Contact Special Needs Computers at sales@specialneedscomputers.ca and 1-877-724-4922

PLEASE NOTE: Failure to do so may result in your product damages not being covered by the courier.

UPS Claims: Package Receivers can use our online submission process to report package damage. An inspection by a UPS representative may be required. You also have the option to submit photo documentation along with your claim. UPS Canada Claims Support: See: https://www.ups.com/ca/en/help-center/claims-support.page

FedEx Canada Claims: File a claim for FedEx Express® or FedEx Ground® shipments. Filing is fast and easy. See: https://www.fedex.com/en-ca/contact-us/claims.html

Canada Post Claims: The parcel I sent arrived damaged. How do I report it? See: https://www.canadapost.ca/web/en/kb/details.page?article=what_to_do_if_the_pa&cattype=kb&cat=sending&subcat=issues

Handling Charges

In order to deliver your products timely, a flat handling charge of $30 is applied to all Overseas Orders.
Special handling charges are in addition to applicable shipping rates.
Prior to submitting your payment information, you will have the opportunity to review the applicable shipping and handling charges.&o.e.