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Domestic & International Shipping Policy

Shipping fees are the responsibility of the Customer and are non-refundable and charged at the time of order.  We do not ship orders to P.O. Boxes.  Please avoid using "vanity addresses," as this will result in a delay in delivery.  Note: It is important for you to immediately inspect freight shipments for damage and to note this on receiving paperwork. Call us immediately if your product arrives with shipping damage.

Carriers we support

UPS, Canada Post.  Desks and larger shipments may ship via a freight carrier. 

Shipment Signature

Required for all shipments unless you email us requesting for the carrier not to secure a signature when delivering.  You are 100% responsible for your shipment.

Shipment processing time

All orders are processed within 1-3 business days (Special Order products is contingent upon the manufacturer).  This might be delayed because of Brokerage and Customs.   Orders are not shipped or delivered on weekends or holidays.  If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout (Some exceptions).  We will email you an estimated ship date, and tracking information as soon as this is available.  Enter the tracking number into the URL of any webpage.  Delivery delays can occasionally occur.

Freight shipments for desks and larger items

Require a Loading Dock.  There might be extra fees for 1) Lift gate (lowers the product to the ground); 2) Inside delivery; Residential. 

Shipping Addresses

We do not ship to Post Office boxes.  If paying by Credit we must ship to the address registered with your Credit Card. Exemption: Government Agencies, Corporations.  Contact us for clarification.  Overseas shipments are UPS only.  Delivery delays can occasionally occur.

Special Needs Computer Solutions is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).  Note: We might be able to add these charges to your UPS shipping fee (Contact us for details).

Damages

Special Needs Computer Solutions is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.  Please save all packaging materials and damaged goods before filing a claim.  Contact us immediately at 1-877-724-4922 or email if your product arrives with shipping damage.

Handling Charges

In order to deliver your products timely, a flat handling charge of $20 is applied to all Overseas Orders. Special handling charges are in addition to applicable shipping rates.

The shipping and handling charge are intended to compensate Special Needs Computers for the cost of handling your order, packaging the product(s) you have purchased, and delivering it/them to you or to the recipient you designate. Prior to submitting your payment information, you will have the opportunity to review the applicable shipping and handling charges. 

e&o.e.