Payment Policy

Store payments processed by default in Canadian funds. Call 1-877-727-4922 for payment in USA funds.

Canadian PAYMENT ACCEPTED*

Secure Credit Card Payment with MasterCard/Visa/Discover.
PayPal (Via PayPal Site) in Canadian dollars.
Phone Credit Card (1-877-724-4922).
Purchase Order – Government/Corporation Only (Pre-approval required. See Credit Application below)
EFT – Electronic Funds Transfer – Contact us and we will provide CIBC banking information.
bongo - Overseas Orders - outside of Canada/USA (see below)

**USA PAYMENT ACCEPTED* NEW! Call Brenda**

Phone Payment with MasterCard/Visa to 1-877-724-4922.
Purchase Order – Government Only (Pre-approval required. See Credit Application below).
EFT – Electronic Funds Transfer – Contact us and we will provide CIBC US$ banking information.

How to: Process your order and select Phone Order as Method Payment when it asks you for Payment Method. Then call us at 1-877-724-4922 with your USA Credit Card.

USA government agencies/corporations with an established account checks accepted in USA dollars.

Note: We only ship to Card Holder's address.

* Credit Application - Corporate & Governments only

Note: Prices quoted are cash discounted.

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International Shipping Now Available!

We have partnered with Bongo International to service our customers Worldwide! Establish your account with Bongo before ordering.

Bongo International provides our customers with their very own US address. Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system which you can use to view your items and consolidate them with multiple orders.

International customers can save up to 82% off typical international shipping rates by following these four easy steps:

	Register with Bongo and receive a U.S. shipping address.
	Enter the Bongo address as both your billing and shipping address.
	Use the credit card that you have on file with Bongo as the payment method.
	Once the order arrives at Bongo, log into your account to forward to your country.

If you have any questions, please feel free to contact Bongo through e-mail. They will be glad to assist you.

Click on the Bongo logo in the corner to get started!

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Sticker Shock: Why it's More Expensive to Buy from USA

As a 100% Canadian company we are unable to match USA retail prices.

There are a many reasons why purchasing from a Canadian based retailer is often less expensive.

1. No "Free Shipping"

It doesn't matter how much stuff you order from the USA, you will have to pay for shipping.

2. Taxes

It is a common misconception that ordering online from the USA will allow you to not pay the Canadian HST or GST/PST. This isn't true! When you place the order you don't have to pay the tax up front, but as it comes at the border where the tax is paid on your behalf by the courier company - who then charges you when they get to your door.

3. Brokerage Fees

The courier company delivering your goods charge you this when they do all the paperwork involved with transporting your package over the USA-Canadian border.

For example

You order a product from the USA. The package is shipped using either FEDEX, UPS, or USPS courier services. They ship the package through the nearest Canadian border crossing. When crossing the border there is paperwork to complete and duty fees to be paid. The courier will complete all of this for you; it's called "Brokerage". For this, they charge you a fee. Brokerage fees are calculated based on the total value of the order. This is anditional fee for any item over $19.99 Can. See UPS and FedEx links below.

4. Duty

Also known as a Tariff, this is a fee charged by the Canadian Government. There are different duty fees depending on what the item is and where it was made. Most products manufactured outside of the USA or Mexico and are subject to duty as they cross into Canada. It can range from an additional 6% - 30% of the value of the order, and sometimes even higher. Canada Border Services Agency Dury and Taxes Estimator.

For example

I import chairs from the USA that are made in Europe. The company in the USA has the North American product rights. If theses items were shipped directly from Europe there would be no Duty as Canada has a special tax arrangement with this country. But because I bring them into Canada from the USA there is a 9% Duty tax. You wonder why pricing is higher in Canada?

5. Disbursement Fees

This is the fee charged by UPS and FedEx for pre-paying duty and taxes to the Canada Border Services Agency (CBSA) for you. It depends on the amount pre-paid for you. Usually an additional $6 plus fee.

6. Currency Conversion Fee

When you pay by credit card for products priced in Canadian dollars, you pay the exact amount. When you purchase products in US dollars the credit card companies charge a fee. It is usually an additional 2.5% - 3% of the total. This is in addition to any variance in currency value. See Bank or Canada Currency Converter below.

7. Border Delays

Though it doesn't cost more, we all value getting stuff quickly! Order from the States and you will be waiting a LOT longer to get your stuff.

8. MAP (Minimum Advertised Price)

The MAP is usually set in USA dollars. Not allmanufacturer's set MAP.

9. Canadian Pricing

However, Canadian pricing is higher, due to higher shipping costs, brokerage fees, and duties associated with landing products into Canada. If you were to order from the USA, you'd eventually be paying those fees; instead, the higher price has them built in. Its a service we offer.

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Sticker Shock: The Causes of the Canada-US Price Differential

Bank of Canada Currency Converter

UPS Customs Clearance into Canada

FedEx - How to determine Duties & Taxes

The CANADA-USA Price Gap

Ottawa, February 6, 2013 – The Government of Canada should conduct a comprehensive review of Canadian tariffs, with the aim of reducing price discrepancies for certain products between Canada and the United States, a report by the Standing Senate Committee on National Finance recommends.

Titled The CANADA-USA Price Gap, the committee’s report sheds light on why large price gaps remain even when the Canadian dollar is at or above par. Even some automobiles made in Canada are priced significantly higher here than in the U.S.

“The study showed that there are many variables that contribute to the price of products. There is no one definitive explanation for the price discrepancies for products between Canada and the United States,” said Senator Joseph A. Day, the committee chair. "However, in spite of the complexity of the issue, the committee made four recommendations to narrow these price gaps.”

“Canadian consumers are feeling ripped off,” added Senator Larry Smith, the deputy chair. “When the Canadian dollar is at parity with the U.S. dollar, Canadian consumers notice that prices here are typically higher than in the United States. We hope this report will help Canadians understand the causes of these price discrepancies".

The committee heard from 53 witnesses, including government officials, consumer groups, retailers, manufacturers, importers, exporters, experts from the academic sector, accountants and independent economists during public hearings that took place over eight months, starting in the fall of 2011.

The committee hopes the report’s recommendations will be given strong consideration, acknowledging that any policy changes must consider the impact on domestic manufacturing.

To read the committee’s report and recommendations, or to learn more about the Standing Senate Committee on National Finance, go to http://www.parl.gc.ca/content/sen/committee/411/nffn/dpk/01feb13/home-e.htm.

Source - http://www.parl.gc.ca/Content/SEN/Committee/411/NFFN/DPK/01Feb13/home-e.htm